SALON POLICY

CUSTOMER CARE

Exceptional customer care is at the heart of everything we do. We firmly believe that each client deserves a personalized experience, which is why our dedicated team takes the time to listen to your needs and preferences. From the moment you walk through our doors, you will be greeted with warmth and professionalism, ensuring that you feel comfortable and valued. Our commitment to providing a top-notch service means that we continually strive to exceed your expectations, making every visit a delightful one.

CANCELLATION POLICY

Policies are essential for salons to ensure smooth operations and maintain a high level of service for all clients. These policies help manage appointment schedules, allowing salons to allocate time effectively and minimize disruptions. 

No shows can be costly to a business that still needs to cover there overheads in such cases. If not enough notice is given, the deposit will be kept. 

​

CANCEL WITHIN 24 HOURS: CHARGED FULL COST OF SERVICE. 

​

CANCEL WITHIN 48 HOURS: CHARGED 50% OF SERVICE. 

​

A DEPOSIT OF £20-£50 WILL BE REQUIRED PRIOR TO BOOKING.